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  Email Error Messages ...
Connection to SMTP server has failed ...

Error Message:  "The connection to the server has failed. Account 'mail.addr.com', Server: 'mail.addr.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E."

Cause/Description: The reason for this error is because many ISPs (Internet Service Providers) are blocking what is called "Port 25" which is the port used to send email. They do this as a security precaution to protect against "spam" (unsolicited email). More and more ISPs are doing this every day (none of us like spam!).  Here are just a few of the major ISPs that block Port 25: Earthlink/Mindspring, AT&T, MSN, Verizon, Bellsouth, Roadrunner, and most cable and DSL companies.

Solution:  The way around this is to set your SMTP settings to those of your ISP's. For example: "mail.aol.com" rather than "mail.addr.com". After doing that, you will be sending mail though your ISP's servers rather than ours.  Keep in mind that nothing else changes in the way your mail is delivered.  Your "from" address and your "reply to" address will remain the same.

Still having problems?  Perhaps we can help.  Click here to submit a request to our Technical Support Department.

 
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