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Account Closing Information
 


    Please read the following information carefully before proceeding.

    It is not necessary to close an Account for any of the following reasons:

  • Changing an Account plan (Basic, Silver, Gold)
  • Adding or replacing domain names
  • Changing a billing period, or
  • Changing Account holder information

    Account closure requests will be processed within five to seven working days effective from the date of submission.

    Hosting Accounts are automatically renewed based on their billing cycle, along with any and all features associated with them.

    Hosting Accounts may be terminated for any of the following reasons:

  • By ADDR.com in the event of nonpayment by the customer;
  • By ADDR.com, at any time, without notice, if, in ADDR.com's judgment, the customer is in violation of any term or condition of the Usage Policy, or the customer's use of the service disrupts or, in ADDR.com's judgment, could disrupt, ADDR.com's business operations; or
  • Within the first 30 days of the contract between ADDR.com and the customer, as outlined in our 30 day guarantee (see below).
  • Customers who choose to cancel their Accounts prior to the end of their billing cycle, and after the initial 30 day guarantee period:

  • will be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation, and
  • will forfeit any and all pre-paid fees for standard hosting and extra services for the months remaining after effectiveness of cancellation.

Any cancellation request shall be effective 30 days after receipt by ADDR.com, unless a later date is specified in the request.

In the event that ADDR.com determines that inappropriate usage of this account warrants immediate termination, reasonable efforts will be made to inform the customer of the action, but ADDR.com shall take no such further steps as required by law. Notification of Account cancellation will be done by email. It is the responsibility of the customer to make sure that ADDR.com has a current and valid email address for them.

If a customer activates a new Account, after ADDR.com's cancellation or termination of a previous Account, due to delinquent payments or violation of our Terms of Service, without ADDR.com's prior approval and consent, ADDR.com reserves the right to cancel the customer's new Account. All dues and fees paid to date, regardless of whether service has been rendered, will be forfeited. Additionally, any amounts due on the new or previous Account will be immediately payable.

Transferring of a domain name to another hosting provider does not constitute the cancellation of an ADDR.com Hosting Account. The customer must notify ADDR.com to formally cancel an account and avoid accruing additional charges.

Accounts are not terminated due to non-use. ADDR.com will continue to bill the customer for hosting fees even if the customer does not use the Account for any given length of time. Customers will still be held accountable for all fees related to the Account up until the time of cancellation.

ADDR.com offers a 100% satisfaction, money back guarantee, within 30 days of Account activations. Only standard hosting fees will be refunded. Furthermore, ADDR.com will not and cannot be responsible for any fees that hosting customers charge for services to their users. Our guarantee does not apply to accounts which violate our acceptable use policies or which exceed the data transfer limits during the first 30 days.

If you require additional assistance with your Account, please email support@addr.com or billing@addr.com, and one of our representatives will be happy to help you.

If you still wish to close an Account, please proceed to the Close Account page.

 
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